Warranty Information
Batteries Sunshine Coast, Qld
Batteries Sunshine Coast will provide a warranty on all their products if it is deemed to be a manufacturing or materials defect.
The warranty is provided by the manufacturer and must be tested to ensure it meets each manufacturers conditions of warranty.
Warranty period
The warranty period is stated on each product, and commences from the date of purchase. Commercial applications have differing warranty periods.
Warranty Conditions
- It is the customers responsibility to bring the battery for testing at our store at 1/21 Empire Crescent Chevallum.
- If roadside assistance is needed there will be a call out fee associated for a technician to attend and diagnose.
- The claim must be made within the warranty period, dated proof of purchase is required.
- The battery will not be replaced on the spot, the battery must go through several testing procedures before it can be warranted.
Warranty Exclusions
- Extreme Vibration applications (i.e., vibrating compactors, concrete cutters)
- Dropping or hitting the battery
- Cutting, removing, or damaging terminals
- Overcharging battery via faulty regulator or dual battery setup not using approved
management system - Overcharging due to incorrect charger, solar MPPT or PVM settings.
- Using Starter battery for deep cycle applications (Car Audio Systems, Trolling
Motors, refrigerators) - Opening case lid
- Repeated over discharge of the battery(repeatedly flattening)
- Installation of two or more batteries of different age and/or manufacturer
- Incorrect installation
- Incorrect maintenance(in the case of maintainable wet cell)
- Normal wear and tear
- Physical Damage
- Sulphation
- Negligence (before or during use)
- Failure arising from the addition of fluids other than water
- Batteries used for motorsport or racing activities
If our testing determines the battery is defective, we will replace it.
General Conditions
Batteries Sunshine Coast will not provide a refund or replacement where consumer guarantees do not apply i.e. you got what you asked for but have simply changed your mind, found it cheaper, decided you didn’t like the purchase or had no use for it). But you can choose a replacement if an item has a major problem.
Batteries Sunshine Coast will accept returns and provide you with a replacement where:
- The item is faulty or is not of acceptable quality, or
- The item is unsafe, or
- The item is not fit for its intended purpose, or
- The product does not match the sample or our description.
If you cannot provide proof of purchase, you may provide a bank statement which shows the transaction or a photo of the receipt. Your proof of purchase may be available in store. If there is no way to determine that the product was purchased from Batteries Sunshine Coast, it will be at the company’s discretion as to whether they will accept an item for warranty.
In some instances, Batteries Sunshine Coast may elect to return the product to the manufacturer’s repair agent to determine the nature of the problem. We reserve the right not to offer a replacement or refund where the item fault is a result of misuse or neglect.
The warranty period for replacement starts on the date of purchase of the defective battery it replaces.
To make a claim
Return battery to Batteries Sunshine Coast (1/21 Empire cres Chevallum Qld 4556) to submit a warranty claim. This warranty does not cover defects due to normal wear, abuse, damage, neglect, over or under charging or incorrect application, installation, or maintenance.
This warranty is in addition to other rights and remedies available by law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of specified quality and the failure does not amount to a major failure.
USING ELECTRONIC BATTERY TESTERS
Electronic battery testers are not acceptable means of determining if a battery is faulty due to the calibration variances of the machines.
All warranties must go through a procedure of being load tested on a Carbon Pile Load Tester and possibly a full electronic discharge test to determine fault. If the battery is under voltage, it is likely that the warranty will be voided.
The battery will have to be charged before it can be tested.
PRIVATE USE STATEMENT
Private use is a vehicle used for private needs, as opposed to business uses. These vehicles are generally defined as having only four wheels and are not used to carry passengers or goods for monetary purposes.
PRIVACY
You will be asked for information that is relevant to your return or to satisfy legislative requirement. If you do not provide this information, then we may be unable to process your return.
If you need more information, please Contact us
Common warranty FAQ's
Batteries have a finite life, determined by the application and the operating conditions. Battery failure can be attributed to various factors; however, the causes of failure fall under two distinct categories: manufacturing and non-manufacturing faults.
These typically occur within the first 3 months and include:
- SHORT CIRCUITS/DEAD CELLS
Where one cell will show a dramatically lower Specific Gravity (SG) reading than the other cells. - INTERNAL BREAK
Usually resulting from physical damage to a battery during transportation.
Stringent quality assurance and inspection processes demanded by leading vehicle manufacturers ensures genuine manufacturing faults in batteries are negligible.
These fall outside of strict quality control systems and are more likely to occur the longer the battery is in service. They are often attributed to a problem with the vehicle’s electrical system, its operation, or the battery application.
These can include:
- PHYSICAL DAMAGE
Incorrect fitment, handling and storage often leads to external damage and subsequent battery failure. - INCORRECT APPLICATION
Fitting a smaller, less powerful battery or a battery designed for another application can lead to early failure. - NEGLIGENCE
Failure to maintain fluid levels in maintainable batteries exposes the internal components and accelerates battery failure. - SULPHATION
Occurs when the battery is allowed to stand in a discharged state for an extended period. - OVER-CHARGING
Often caused if the alternator is incorrectly set or the alternator voltage control fails. - UNDER-CHARGING
Short journeys, stop start driving or faulty alternators will not fully recharge a battery. - DISCHARGE
Lights or other accessories left on for extended periods.
- Parasitic drains
Many modern vehicles have electronic systems that draw a small amount of power from the battery even when the car is turned off. Over time, this parasitic drain can deplete the battery. It can be caused by things like interior lights left on, aftermarket accessories, or a malfunction in the electrical system. - lights left on
- Doors left open
- Radio left on without the car running
- Air-conditioning left on without the car running
- In some cases, not locking the vehicle causes the computer(ECU) to drain the battery
- Short Drives
If you frequently take short trips, especially in stop-and-go traffic, your alternator may not have enough time to recharge the battery fully. This can lead to gradual battery depletion. - Charging System Issues
Problems with the alternator or voltage regulator can prevent the battery from charging properly. - Corroded or Loose Connections
Corroded or loose battery terminals can hinder the electrical connection between the battery and the car, making it difficult for the battery to recharge or supply power. - Faulty Components
Malfunctions in other vehicle components, such as the starter motor or ignition system, can lead to repeated attempts to start the car, draining the battery.
This is a very common thing within the industry and there are a few reasons for this.
Most companies will do a battery check as standard. However this test is usually carried out at the end of the service, after the vehicle has been left sitting with the doors open, radio playing, lights on etc.
This will then show the battery at a reduced state of health.
Other things that are a factor is the testing facility used. Electronic testers generally do not have accuracy as they are not calibrated correctly or routinely. Our company will use an electronic tester for the purposes of getting a snapshot at the over-all state of the battery, for the purposes of testing, we utilise a Carbon Pile tester which is the most accurate measure.
So why have you been told this? Well most companies need to make money. And most customers when they are told their battery needs replacing will say “ok” and pay for a battery they do not need.
There will be instances when the battery has failed legitimatly however, you should always return to the original battery supplier and have them test the battery. If it is under warranty then you can make a warranty claim.
If you get your battery replaced at another provider because you were told your battery has failed, the original supplier may not be able to provide any warranty coverage for you.
Why Choose Us
When it comes to reliable and efficient battery replacement services on the Sunshine Coast, look no further than Batteries Sunshine Coast.
We understand the importance of a properly functioning battery for your car, especially during unexpected roadside situations.
Our dedicated team is committed to providing top-notch roadside assistance, ensuring you’re never stranded due to a dead battery.
Battery Experts
Our team is trained in all battery applications to ensure that you receive the highest quality service.
Quality Service
We put your safety and needs first! Our priority is not making a sale,- but solving problems.
Fast service
We are prompt and reliable with an average call out time of 30 minutes or less*.
Trusted Work
We specialise in high quality batteries, specifically designed to suit the unique climate of the Sunshine Coast.